LWSC – Limuru Water and Sewerage Company Limited
+254 725 054 212 | info@limuruwater.go.ke | M-PESA Paybill: 895900 · USSD: *873*054#
Pay My Bill
We're Listening

Home · Customer Care

Customer Care & Support

Walk-in branches, helpline, WhatsApp and USSD. Resolution within 48 hours guaranteed.

Branch Network

Visit a Branch Office

Four conveniently-located branches across Limuru and Lari sub-counties.

Limuru HQ

Maji Centre, opposite Limuru Health Centre

+254 725 054 212

Mon–Fri 8:00 AM – 5:00 PM

Bathi Branch

Bathi Trading Centre, near Bathi Dam

+254 725 054 212

Mon–Fri 8:00 AM – 4:30 PM

Uplands Branch

Uplands Shopping Centre

+254 725 054 212

Mon–Fri 8:00 AM – 4:30 PM

Thigio Branch

Thigio Market, Ndeiya Ward

+254 725 054 212

Mon–Fri 8:00 AM – 4:30 PM

How We Help

Reach Out — Multiple Channels

Helpline

+254 725 054 212

Mon–Fri 8AM–5PM

WhatsApp

+254 725 054 212

Quick fault reports & queries

USSD

*873*054#

Self-service · Any network

Complaints Process

How We Handle Complaints

1

Lodge

Phone, email, USSD or branch

2

Acknowledge

SMS confirmation within 2 hrs

3

Investigate

Site visit if required

4

Resolve

Within 48 hrs

5

Confirm

Customer feedback

Help Centre

Frequently Asked Questions

From application to commissioning, the standard turnaround is 7 working days, assuming required documents are in order and connection fees are paid promptly.
Check the published supply schedule for your zone. If supply is missing on a scheduled day, call the helpline or report via USSD *873*054# (option 4: Report Fault).
Visit any branch with the current account holder's clearance, the new owner's ID, KRA PIN and proof of property ownership. Transfer fee is KES 500.
Stop using the water for drinking and report immediately via the helpline or WhatsApp. Our quality team will investigate and may take a sample within 24 hours.
Dial *873*054# and choose option 3 (Check Balance). You'll need your account number. Alternatively SMS your account number to the helpline.
Yes. If unresolved within 7 days, escalate to the Customer Service Manager (managing director's office, Maji Centre). Beyond that, WASREB regulator can be contacted at info@wasreb.go.ke.