Water Services

Service Area

Areas Served

We serve Limuru and Lari sub-counties in the northern part of Kiambu County, Kenya.

Limuru Sub-County

Headquarters service zone

~120,000
Population served

17 hrs
Daily supply

Wards covered:

Limuru Central Limuru East Ndeiya Tigoni Bibirioni Rironi

Lari Sub-County

Highland service zone

~95,000
Population served

14 hrs
Daily supply

Wards covered:

Kinale Kijabe Nyanduma Kamburu Lari/Kirenga

Daily Programme

Water Supply Schedule

Indicative schedule per zone. Actual hours may vary during maintenance or peak demand.

Zone	Day	Supply Hours	Pressure
Limuru Town Centre	Mon · Wed · Fri	6:00 AM – 10:00 PM	Good
Bibirioni / Rironi	Tue · Thu · Sat	6:00 AM – 10:00 PM	Good
Tigoni	Daily	6:00 AM – 9:00 PM	Moderate
Ndeiya	Mon · Thu · Sun	6:00 AM – 6:00 PM	Moderate
Lari / Kinale	Tue · Fri	7:00 AM – 6:00 PM	Moderate
Uplands / Kijabe	Wed · Sat	7:00 AM – 5:00 PM	Low
Outlying areas	Rationed	Notice via SMS	Low

SMS alerts: Subscribe via USSD *873*054# to receive scheduled interruption notices.

Approved by WASREB

Water Tariffs & Charges

Rates effective from 1 April 2026. All amounts in Kenyan Shillings (KES) per cubic metre.

Download gazetted tariff (PDF)

Domestic · 1st block

135
KES/m³ (1–6 m³)

Commercial · 1st block

170
KES/m³ (1–50 m³)

Government · 1st block

170
KES/m³ (1–50 m³)

Schools & colleges · 1st block

140
KES/m³ (1–600 m³)

Customer category	Consumption block (m³)	Rate (KES/m³)
Domestic	1 – 6	135
Domestic	7 – 20	160
Domestic	21 – 50	170
Domestic	51 – 100	180
Domestic	101 – 300	190
Domestic	301+	215
Commercial	1 – 50	170
Commercial	51 – 100	180
Commercial	101 – 300	190
Commercial	301+	215
Government	1 – 50	170
Government	51 – 100	180
Government	101 – 300	190
Government	301+	215
Public schools, universities & colleges	1 – 600	140
Public schools, universities & colleges	601 – 1,200	170
Public schools, universities & colleges	1,201+	210

Consumption is charged in incremental blocks: water used in each band is multiplied by that band’s rate. Government uses the same block structure as commercial. Sewer is priced separately — see important notes below. Use the water bill calculator for an estimated consumption subtotal.

Water bill calculator

Estimated consumption charge by category (incremental blocks).

Customer category

Monthly consumption (m³)

Estimate only. Your actual bill may include standing charges, sewer tariff (where applicable), levies and VAT as per LWSC policy.

Important notes

Water charges are subject to a sewer tariff for premises connected to the sewer network.
Disconnection notice period: 7 days.
Disconnection fee: KES 1,000 at the meter and KES 5,000 at the main.
Reconnection fee: KES 1,000 at the meter and KES 5,000 at the main (same as disconnection).
Disconnection on owner’s request: KES 200.
Reconnection on owner’s request: KES 200.
Meter testing charges: KES 500.
Tariffs are reviewed annually and approved by WASREB.
10% late payment penalty may apply after the due date — refer to your bill.

Wastewater

Sewer Services

Sewer services available within Limuru Town. Coverage being expanded across the service area.

New Sewer Connection

Apply for a new sewer connection at any branch. Site survey and design done within 5 days.

Blockage Clearance

Report sewer blockages, overflows or odours. Standard response time: 4 hours within Limuru Town.

Exhauster Services

For non-sewered areas, request a licensed exhauster for septic tank emptying.

Area	Sewer Coverage	Plant	Status
Limuru Town CBD	Full	Limuru STP	● Active
Bibirioni	Partial	Limuru STP	● Active
Kamirithu	Partial	Limuru STP	● Active
Lari / Kinale	Onsite (septic)	—	● Exhauster
Uplands	Onsite (septic)	—	● Exhauster
Ndeiya	Onsite (septic)	—	● Exhauster

Self Service

Meter Reading & Billing Cycle

All LWSC customers are 100% metered. Submit your own reading via USSD any time the field reader cannot access your meter.

1

Read your meter

Note the black digits only — ignore decimals shown in red.

2

Dial USSD

Use *873*054# on any mobile network.

3

Submit reading

Choose "Submit reading", enter account number and meter value.

Sample USSD flow

                Dial: *873*054#

                1. Pay Bill

                2. Submit Meter Reading

                3. Check Balance

                4. Report Fault

                5. Update Profile

Billing Cycle

Meter reading 22nd–28th. SMS and email bill copies by the 30th. Payment due by the 7th. Disconnection may apply after the deadline if unpaid, subject to notice.

Drinking Water Quality

Water Quality Standards

Daily testing per WHO Guidelines and KEBS KS EAS 12:2018 drinking water standards.

96.99%

DWQ Compliance

FY 2024/25 average

2,400+

Tests per Year

In-house laboratory

8

Parameters Tested

Daily & weekly

Parameter	Standard (WHO/KEBS)	Average (LWSC)	Compliance
pH	6.5 – 8.5	7.4	Pass
Turbidity (NTU)	≤ 5	1.2	Pass
Free Residual Chlorine (mg/L)	0.2 – 0.5	0.35	Pass
Total Coliforms (CFU/100mL)	0	0	Pass
E. coli (CFU/100mL)	0	0	Pass
Hardness (mg/L)	≤ 500	120	Pass
Iron (mg/L)	≤ 0.3	0.05	Pass
Fluoride (mg/L)	≤ 1.5	0.6	Pass

Download Quality Report Report a Quality Concern

Water Services Information